Frequent Questions,
Clear answers.
Explore our frequently asked questions to gain clarity on our products and services, ensuring you make informed decisions with confidence.
For Product-Related Inquiries:
What sets your peptides apart in terms of quality?
At Synergy Peptides, we prioritize quality at every step of production. Our peptides are synthesized in WHO/GMP and ISO 9001:2008 certified facilities, using only the finest raw materials sourced from European-approved laboratories. This meticulous process ensures our peptides are of the highest purity and quality available.
How do you guarantee the purity and safety of your peptides?
At Synergy Peptides, we prioritize quality at every step of production. Our peptides are synthesized in WHO/GMP and ISO 9001:2008 certified facilities, using only the finest raw materials sourced from European-approved laboratories. This meticulous process ensures our peptides are of the highest purity and quality available.
What is TFA, and why is it important to remove it from peptides?
TFA (Trifluoroacetate) is a byproduct of peptide synthesis that is toxic if not fully removed. At Synergy Peptides, we guarantee 100% removal of TFA through an advanced high-capacity ion exchange process. This ensures that our peptides are completely safe and free from harmful residues.
Do your peptides contain fillers like Mannitol?
No, our peptides are meticulously freeze-dried without the inclusion of fillers such as Mannitol. This guarantees optimal purity and stability. Mannitol, in some cases, may compromise peptide quality and has the potential to trigger allergic reactions, which is why we exclude it from our formulations.
Why do you produce peptides in small batches?
We synthesize our peptides in small batches to guarantee freshness and optimal quality. Unlike large batch producers, who may store products for extended periods, our peptides are never blended with older stock. This approach ensures that each peptide maintains its efficacy and integrity until it reaches our customers.
What is Argon Shield, and why do you use it for packaging?
We utilize Argon Shield technology to protect our peptides during packaging. Argon, an inert gas, is used to displace oxygen inside the vial, preventing oxidation and microbial contamination. This method is more reliable than traditional vacuum sealing, as it maintains the stability and efficacy of the peptide. Additionally, it minimizes the risk of degradation, ensuring that the peptides remain pure and effective during storage.
How are your peptides packaged, and what is freeze-drying?
Our peptides are packaged using a specialized freeze-drying (lyophilization) process, which ensures they are thoroughly dehydrated and stable for long-term storage. We avoid adding fillers like Mannitol, ensuring that the vials contain only pure peptide in its most effective form. While the vials may appear less full, this guarantees an accurately measured, concentrated dose.
What should I do if the peptide powder sticks to the vial or looks cracked?
If the peptide powder sticks to the sides of the vial or appears cracked, don’t worry—this is normal. It can happen due to the freeze-drying process. After reconstituting the peptide with injectable water, simply swirl the vial gently to dissolve the powder. Avoid shaking, as this could damage the peptide structure.
Are your peptides approved for clinical or therapeutic use?
The peptides offered on this platform are designated as Research Use Only (RUO) and are not approved for therapeutic or clinical application unless explicitly stated otherwise. These products may not meet the specific regulatory standards required by authorities such as the FDA, EMA, or similar agencies. Regulatory guidelines for peptides can vary significantly across different regions, and the import or export of these substances may be subject to strict regulations regarding labeling, packaging, and compliance.
Peptides classified as Prescription (Rx) are restricted for use under the supervision of a licensed healthcare professional and are not available for over-the-counter distribution. Due to potential risks and side effects, these products require a prescription and should be administered with appropriate medical oversight.
We do not condone or endorse the personal use of these products for any non-research-related activities. We bear no responsibility or liability for any misuse or unauthorized application of these research compounds.
We strongly advise conducting thorough research and consulting with a qualified healthcare professional before considering the use of any peptide product.
Peptides classified as Prescription (Rx) are restricted for use under the supervision of a licensed healthcare professional and are not available for over-the-counter distribution. Due to potential risks and side effects, these products require a prescription and should be administered with appropriate medical oversight.
We do not condone or endorse the personal use of these products for any non-research-related activities. We bear no responsibility or liability for any misuse or unauthorized application of these research compounds.
We strongly advise conducting thorough research and consulting with a qualified healthcare professional before considering the use of any peptide product.
For Shipping, Orders, and Returns/Refunds:
Is my online purchase secure?
Yes, your online purchase is fully protected. We use SSL encryption to safeguard your personal and payment information, ensuring a secure shopping experience.
Can I modify or cancel my order after it's been placed?
Yes, you may modify or cancel your order by contacting us via email before it has been shipped. However, once your order is dispatched, changes or cancellations are no longer possible.
Can I change my shipping address after placing an order?
If your order has not yet shipped, you can update your shipping address by sending us an email. Once the order is shipped, however, changes cannot be made.
Do you offer international shipping?
Yes, we do offer international shipping. However, please be aware that certain peptides may not be approved for use in all regions. We recommend checking your country’s regulations before placing an order.
I haven't received a confirmation email—what should I do?
First, check your spam or junk email folder. If you still cannot locate the confirmation, please reach out to us via email, and we will be happy to assist you.